Shipping & Returns
Shipping Policy
Deliveries of ordered goods will take 5-10 business days for city centres and outlying areas to be delivered. Deliveries are normally made on business days (Monday to Friday, not including public holidays). In the event that stock is on hand, stock will be dispatched in less than 5 working days. Due to high demand and backlogs you may experience a slightly longer delivery time.
We recommend having someone available to check and sign for the delivery, in order to permit fast and efficient service.
Please note *
In rare situations deliveries may be late due to your location, accidents or local disruptions. It is not always possible for a courier company to call you before delivering goods. Ensure the correct postal code and contact number is used when adding your shipping details.
Return Policy
If you are looking to return your ordered Product, we are here to help!
1. RETURN PERIOD
1.1. In order to be eligible for a refund, you should promptly Contact Us within 14 days from the time you received the Product (“Return Period”) with information about the Product such as proof of purchase, order number, date of purchase, delivery date, and the reason for the return.
1.2. If the Return Period has passed since your purchase, we will not issue a refund.
2. Shipping for Returns
2.1. You agree to return the purchased Product to us in its original and exact packaging and state.
2.2. In returning the Product, use the Order Number as the RMA and reference number.
2.3. You should ship the Product to the following address:
POWERLIFT FITNESS EQUIPMENT.
7611 49 AVE
RED DEER, ALBERTA T4P 1M3
403-829-2708
Business w/ Loading Dock
Receiving Hours: TUE-SAT, 12-7PM
2.4. Shipping at your expense. You must prepay and insure the shipping charges for all returns.
2.5. Refunds do not include any shipping & handling charges shown on the packaging slip or invoice. If you had an installation service performed, then that will not be refunded. If shipping shows as free on the invoice, we will deduct the dollar amount of the actual shipping bill that we received from the shipping company from the refund amount.
2.6. We are not responsible for any loss or damage to the Product during shipment. We cannot be held liable for any loss, theft, breakage, delay, or failure to deliver caused by the shipping company. We will not be liable and we will not issue a refund if we do not receive your returned Product or if we will not receive it in the same condition as we have sent it to you.
2.7. After we receive your purchased Product, our team of professionals will inspect it.
3. Restocking Fee
3.1. A Restocking Fee of 25% of the Product price will apply to all returns.
3.2. The Restocking Fee will be deducted from the amount that will be refunded to you.
4. Conditions of Product for Return
4.1. In order for a return of a Product to be accepted, it must meet the following conditions:
4.1.1. The Product must be in the original and exact packaging and state, with the original tags attached.
4.1.2. Stickers on the Product box or packaging should not be removed or altered in any form.
4.2. We do not refund Products that were:
4.2.1. Obtained from a source other than the website or our authorized resellers.
4.2.2. Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
4.2.3. Damaged by misuse or activities other than the intended purpose.
5. Processing of Refunds
5.1. We will process the refund 3 to 5 business days after we receive the returned Product.
5.2. If you are entitled to a refund, we will refund the purchase price to the original payment method you used during the purchase.
5.3. For credit card payments, it may take 7 to 10business days after we receive the returned Product for a refund to show up on your credit card statement. However, during busy periods, this may take longer. we will inform you as soon as we have processed the refund.
6. Contacting Us
6.1. We will notify you via email, within a reasonable period of time, whether you are entitled to a return or refund.
6.2. To follow-up on the status of your request, please Contact Us.